Get in Touch With Us
Got a question about how we review casinos not on Gamstop, spotted something that needs updating, or just want to flag a new site worth a look? This page tells you how to reach Non Gamstop Casinos and what happens once your message lands with us.
How to Reach the Team
Email is the best way to get hold of us. Send your message to [email protected] and a member of the team will read it personally — we don't rely on automated replies to do the work of an actual answer.
A quick heads-up on the subject line helps: telling us whether you're asking about a specific brand, a free spins offer, a payment method, or something else entirely means we can get back to you with something useful rather than a generic reply.
What We Can Help With
- Questions about specific casinos — If you want more detail on how Betmica, Kikibet, Betninja or any other site listed on our best non Gamstop casinos page was assessed, ask away.
- Free spins and bonus terms — Wagering requirements, expiry windows and eligible games vary by operator. If a promotion on this site is unclear, we're happy to point you to what we know.
- Corrections — Offers, licensing details and site availability change. If something looks out of date, telling us helps us keep the site accurate for the next reader.
- Suggestions for coverage — Want us to look at a payment method, a game category, or a brand we haven't covered? Let us know what you'd find useful.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, say so in your message. We'll point you towards independent support organisations rather than leave that unanswered.
What We Can't Do
We're an independent comparison site, not a casino operator. That means we can't process deposits or withdrawals, resolve account disputes, verify your identity documents, or intervene in a dispute you're having with a specific brand. For any of that, the casino's own support team is the right first port of call, since they hold your account and payment details, not us.
If you've already self-excluded through Gamstop and are looking for guidance on how the scheme itself works, or how self-exclusion differs between UK-licensed sites and casinos not on Gamstop, that's covered in more depth on our main comparison guide rather than something we can advise on individually by email.
Response Times and What to Expect
We aim to reply within two working days. Every message is read by a person, and during busier periods a straightforward query usually gets a faster turnaround than something that needs checking against an operator's current terms.
If your enquiry relates to a time-sensitive offer — for instance, a free spins promotion with a short claim window — mention the deadline in your message so we can prioritise accordingly.
A Note on Accuracy
Ratings, welcome offers and wagering terms on this site are reviewed against publicly available information at the time of writing, but operators can change bonus terms, minimum deposits or game restrictions without notice. If you've read a promotion here and found it different on the casino's own site, we'd genuinely like to know — it helps us keep the comparison useful for the next visitor.
Non Gamstop Casinos does not process payments, hold player funds, or have any influence over how a casino resolves individual account issues. All gambling activity should be undertaken by adults aged 18 or over, and readers remain responsible for checking that any site they use fits their own circumstances and local rules.
Ready to Get in Touch?
Whether it's a quick question about a welcome bonus or a longer note about something we've published, send it to [email protected]. There's no need to overthink the wording — a clear description of what you want to know is all we need to start helping.